At Black Sea Ltd, your satisfaction is our top priority. If for any reason you’re not fully satisfied with your purchase, we’re here to help.

✅ Return Eligibility

You can request a return within 14 days of receiving your order if:

• The item is unused, in its original condition, and in original packaging
• You have proof of purchase (order number or receipt)
• The item is not a final sale, perishable, or a hygiene-sensitive product (e.g., opened beauty products or supplements)

❌ Non-Returnable Items

• Used or damaged items not due to our error
• Personalized or custom-made items
• Opened supplements or personal care items
• Digital products or downloadable content
• Clearance or final-sale items

🔁 How to Request a Return

1. Email our support team at contact@blacksealtd.co.uk within 14 days of delivery
2. Provide your order number and the reason for the return
3. We will respond with return instructions and a return shipping address

Please do not send items back without prior authorization.

🚚 Return Shipping

• Return shipping costs are the responsibility of the customer unless the return is due to a damaged, defective, or incorrect item
• We recommend using a trackable shipping method as we are not responsible for lost return shipments

💸 Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund
• Approved refunds will be processed to your original payment method within 5–7 business days

🔄 Exchanges

We currently do not offer direct exchanges. If you’d like a different item, please return the original and place a new order.

📩 Need Help?

If you have any questions about your return, please contact us at contact@blacksealtd.co.uk — we’re happy to help!